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Your First Visit

Home » Patient Resources » Your First Visit

Your first visit to the orthodontist office should be a fun and exciting time! At Mill Creek Orthodontics, you can expect a light-hearted atmosphere where we strive to ensure you know exactly what the next steps are in regards to your orthodontic health.

When you walk in the door, you can expect to be greeted warmly by our friendly front-office team. Then we’ll get you set up with one of our team members who will take scans and records so we can have a clear understanding of your smile and the next steps for you! You can expect three things at Mill Creek Orthodontics on your first visit.

  • A friendly and light-hearted team
  • Expert advice and treatment
  • Clear goals and timelines for your treatment

Your Custom Treatment Plan

Dr. Markus strives for his team to provide the best patient experience possible. That’s why we see you for about an hour. During this time, we’ll use our iTero scanner to get a clear understanding of your smile. We’ll get an understanding of your teeth and jaw in their current state and begin to develop an action plan right then and there. This plan is comprehensive from your jaw to your gums to your teeth. This is because we want to ensure your smile is perfected from start to finish!

From there, the next time you come into our office, you’ll be ready to start treatment. One appointment and you’re already on your way to a healthier smile. From there, we’ll explain to you the condition of your current smile. If you come into our office with an expectation of the treatment you want, we’ll work with you to help you feel happy and comfortable with your treatment option. Some may be best suited for braces, while others for Invisalign.

Next Steps in Treatment

After that, we’ll discuss with you what your best option is. You can expect a comprehensive timeline where we’ll help set goals and expectations for your next office visits. For some, they may be too young for treatment at their age. For others, they have a goal in mind for when they want to have their braces or clear aligners off. We can discuss these timelines and help clarify any questions you may have during this initial appointment.

We often answer questions like:

  • How can orthodontic treatment benefit me (or my child)?
  • Are any options available (or recommended) for my treatment?
  • Should I get treatment now, or is it better to wait?
  • Will tooth extraction be necessary?
  • How much does treatment cost? What do the financing options look like?
  • How long do you expect treatment should take?
  • What general procedures will be used to correct the problem?

Next Visits

The next appointments are very important. Each visit with our office can ensure that you’re on the right track to a perfect smile. We can make adjustments as needed if anything happens with your dental appliances. If you skip appointments the desired effect may not be attained. If you need to reschedule an appointment, please let us know at your convenience and we can get you on track for a happy and healthy smile.

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OUR RAVING FANS

Experience 5-Star Care

We’re thankful for the opportunity to serve our community by making them smile every day. Hear what our patients are saying about their experience with us!

Girl Smiling with Braces
Anju G.
I cannot recommend Mill Creek Orthodontist highly enough! I came in with a very uncomfortable teeth situation and bite issues caused by stress, and it was really affecting my daily life. From start to finish, the care, attention, and expertise I received were exceptional. My bite is now completely corrected, and I feel so much relief and confidence. The whole treatment process was smooth, and the team made every visit comfortable and reassuring. Truly life-changing results. Thank you!
Response from the owner:Anju, thank you so much for sharing your experience with us, this absolutely means more than we can say. We know how much bite issues and discomfort can impact your everyday life, so hearing that you’re now feeling relief and confidence again is incredibly rewarding for our entire team, and it truly encapsulates our "Free to Be" motto.

It’s especially meaningful to know that you felt supported and at ease throughout your visits. Creating a smooth, reassuring experience is just as important to us as achieving great results, and we’re so glad that came through during your treatment.

Your transformation is exactly why we love what we do—helping patients move from discomfort to confidence is everything. Thank you for trusting us with your smile and your journey. We’re so happy to have been a part of something that made such a difference for you!
Jennifer
I can’t recommend Mill Creek orthodontics highly enough. From the very first visit, the entire team is welcoming, professional, and truly cares about your experience. They go above and beyond to make sure you feel comfortable and informed every step of the way.

What really stands out is their attention to detail and commitment to results. They don’t just aim for improvement, they make sure your teeth come out looking perfect. You can tell they take pride in their work and genuinely want you to be happy with your smile.

If you’re looking for an orthodontist who combines expertise, kindness, and exceptional results, this is the place to go.
Response from the owner:Jennifer, thank you so much for this thoughtful and detailed review! It truly means a lot to our entire team! We love that you highlighted both the experience and the results, because that’s exactly what we strive for every single day.

From your very first visit to your final smile, our goal is to make sure you feel informed, comfortable, and genuinely cared for. Hearing that our attention to detail and commitment to getting your smile just right stood out to you is the highest compliment we could receive.

We’re so grateful you trusted us with your smile and noticed the pride we put into our work. Thank you for being such a valued part of our MCO family!
Faith C.
My family have been coming here for years! First my daughter, then my son, now me! The doc is smart, kind, and a prefectionist. His staff are always smiling and helpful - they even offer ice cream after each appt to help with any new-adjustment pain. Because my children had such a great experience (and beautiful smiles), I was inspired to make some corrections for myself. I could not be happier! Braces can be expensive and a big investment, so if you're looking for the best care and the best smile, this is the place!
Response from the owner:Thank you so much for your kind words, Faith! We have loved working with you and your family and are so glad that you all love your smiles! - Dr. Markus and the team
Taylor L.
Have had a great experience! The staff was always friendly and made appointments easy with my busy schedule. Highly recommend!
R&C G.
Mill Creek Orthodontics and their amazing Dr Markus Niepraschk are an outstanding choice for orthodontics and braces. I shopped around extensively, and compared a number of factors, before deciding on Mill Creek Orthodontics. I was so happy with what I found, so happy that subsequently all three of our children have gotten braces from Mill Creek Orthodontics.

This is what I found:
•the most competitive prices on the market
for braces
•a staff that has always been friendly, smiling and helpful
•clear and consistent communication at all times
•Dr Markus especially is a very creative problem solver. Whether it comes to your treatment or facilitating making the entire process possible, he is committed to finding solutions that will work.

I’ve been visiting the Mill Creek office for over five years straight, on an average of probably once a month, and can truly say that I have never once had a complaint, not been completely satisfied with the service, or left the office without feeling grateful that this was the orthodontist we decided to get our three kids’ braces from.

Thank you Mill Creek Orthodontics and Dr. Markus. We are grateful and hope you’ll have many more prosperous years ahead.
Response from the owner:Thank you so much for your kind and thoughtful review! We are truly honored that you chose Mill Creek Orthodontics after doing such careful research, and it means the world to us that you trusted Dr. Markus Niepraschk and our team with the orthodontic care of all three of your children.

Hearing that your family has had such a positive experience over the past five years is incredibly rewarding. Our team works hard to create a welcoming environment, provide clear communication, and make every patient feel comfortable and cared for at each visit. Your recognition of Dr. Markus’s dedication to creative problem-solving and personalized treatment means a great deal to us.

Thank you for your continued trust and for being such a wonderful part of our Mill Creek Orthodontics family. We look forward to many more visits and to seeing even more great smiles from your family! - Dr. Markus and the MCO Team!
Emily M.
I really enjoyed my time as a patient with Mill Creek! I am so happy I chose Mill Creek. Dr. Marcus did a phenomenal job and had excellent attention to detail with my teeth. Additionally, Becca, Brooks, and Kirsten were always so welcoming and helpful. I also want to shout out Lillie who changed my bands often and removed my braces. She is phenomenal as well. :-)

Other pros: The pricing and treatment plans are very transparent. Appointments are efficient and quick. Communication is great.
Response from the owner:Aww Emily, Thank you so much for your kind words!
We are truly honored that you chose Mill Creek for your smile journey. It means the world to us to hear how happy you are with your experience and your results! Dr. Marcus takes so much pride in his attention to detail, and we know he will be thrilled to hear your feedback. We’ll also be sure to share your sweet shoutouts with Becca, Brooks, Kirsten, and Lillie, as they will absolutely love hearing this! We’re so glad you felt supported, informed, and cared for every step of the way. Transparency, efficiency, and great communication are all things we strive for, so knowing that stood out to you is incredibly rewarding.

Thank you again for trusting us with your smile, and we’re so proud to have been part of your journey!
Lu S.
I am so pleased with Mill Creek Orthodontics! I began Invisilign with Mill Creek right before the Pandemic. In 2025, I needed some new retainers made, so I went back to Mill Creek Orthodontics and we just picked up, both in friendliness and professionalism, where we left off! I wouldn’t trust my newly straightened teeth to anyone else!
Response from the owner:Thank you so much Lu for your kind words! It means a lot that you came back to us for your retainers and trusted us again with your smile. We’re so glad to hear your experience felt just as friendly and professional as before. Enjoy your beautifully straight smile and we’re always here if you need us! - Dr Markus and the MCO Team!
Amber D.
Just recently got my braces off and I love the outcome! They did an amazing job, 100% recommend going to them!
Response from the owner:Thank you so much for your wonderful review! We’re thrilled to hear you love your new smile. You’ve been such a pleasure to work with throughout your braces journey, and we absolutely love that you shared your own photos… your smile says it all! Thank you for trusting us and for the recommendation, it truly means so much to our team.
Jessica
I have to say Mill Creek Orthodontist are absolutely amazing!! Dr Markus and his team are the best and they really have done an amazing job with my son’s treatment, I definitely will recommend Mill Creek Orthodontist to anyone, because they truly are the best and everyone that works there are very friendly, and compassionate and caring. They are #1 in my book
Response from the owner:Thank you, Jessica! It was truly out please to treat your son. We appreciate the kind words and recommendation. Dr. Markus and the team
Richard H.
My daughter loved her experience and the staff were always so kind to her when she was nervous!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that your daughter had such a positive experience. Our staff truly cares about making every child feel safe, supported, and confident, especially during those nervous moments. It means a lot to know their kindness made a difference. We look forward to welcoming your family again!
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    Charlottesville, VA 22902
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Personalized Treatment Plans

When you come in for your first visit at Mill Creek Orthodontics, we will create a custom treatment plan that is tailored specifically to your needs. Our team will carefully assess your smile using our advanced technology to determine the best course of action for achieving your desired outcome. Whether you are a candidate for braces or Invisalign, we will work with you every step of the way to ensure you are comfortable and confident in your treatment plan.

Throughout your treatment, we will provide regular updates and adjustments to ensure that your smile is progressing as planned. Our goal is to not only give you a beautiful smile, but also to improve your overall oral health. With our personalized treatment plans, you can rest assured that you are in good hands at Mill Creek Orthodontics.

Ongoing Support and Care

After your initial visit and treatment plan, our team will guide you through the next steps in your orthodontic journey. Whether you need to schedule follow-up appointments, have questions about your treatment, or simply want to say hello, we are here to support you every step of the way. Our friendly staff is always available to address any concerns you may have and ensure that your experience at Mill Creek Orthodontics is a positive one.

As you continue on your orthodontic treatment path, we encourage you to reach out to us with any feedback or questions you may have. Your comfort and satisfaction are our top priorities, and we are committed to providing you with the highest level of care throughout your time with us. Join our growing list of raving fans and experience 5-star orthodontic treatment at Mill Creek Orthodontics.

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Personalized Treatment Plans

When you come in for your first visit at Mill Creek Orthodontics, we will create a custom treatment plan that is tailored specifically to your needs. Our team will carefully assess your smile using our advanced technology to determine the best course of action for achieving your desired outcome. Whether you are a candidate for braces or Invisalign, we will work with you every step of the way to ensure you are comfortable and confident in your treatment plan.

Throughout your treatment, we will provide regular updates and adjustments to ensure that your smile is progressing as planned. Our goal is to not only give you a beautiful smile, but also to improve your overall oral health. With our personalized treatment plans, you can rest assured that you are in good hands at Mill Creek Orthodontics.

Ongoing Support and Care

After your initial visit and treatment plan, our team will guide you through the next steps in your orthodontic journey. Whether you need to schedule follow-up appointments, have questions about your treatment, or simply want to say hello, we are here to support you every step of the way. Our friendly staff is always available to address any concerns you may have and ensure that your experience at Mill Creek Orthodontics is a positive one.

As you continue on your orthodontic treatment path, we encourage you to reach out to us with any feedback or questions you may have. Your comfort and satisfaction are our top priorities, and we are committed to providing you with the highest level of care throughout your time with us. Join our growing list of raving fans and experience 5-star orthodontic treatment at Mill Creek Orthodontics.