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Your First Visit

Home » Patient Resources » Your First Visit

Your first visit to the orthodontist office should be a fun and exciting time! At Mill Creek Orthodontics, you can expect a light-hearted atmosphere where we strive to ensure you know exactly what the next steps are in regards to your orthodontic health.

When you walk in the door, you can expect to be greeted warmly by our friendly front-office team. Then we’ll get you set up with one of our team members who will take scans and records so we can have a clear understanding of your smile and the next steps for you! You can expect three things at Mill Creek Orthodontics on your first visit.

  • A friendly and light-hearted team
  • Expert advice and treatment
  • Clear goals and timelines for your treatment

Your Custom Treatment Plan

Dr. Markus strives for his team to provide the best patient experience possible. That’s why we see you for about an hour. During this time, we’ll use our iTero scanner to get a clear understanding of your smile. We’ll get an understanding of your teeth and jaw in their current state and begin to develop an action plan right then and there. This plan is comprehensive from your jaw to your gums to your teeth. This is because we want to ensure your smile is perfected from start to finish!

From there, the next time you come into our office, you’ll be ready to start treatment. One appointment and you’re already on your way to a healthier smile. From there, we’ll explain to you the condition of your current smile. If you come into our office with an expectation of the treatment you want, we’ll work with you to help you feel happy and comfortable with your treatment option. Some may be best suited for braces, while others for Invisalign.

Next Steps in Treatment

After that, we’ll discuss with you what your best option is. You can expect a comprehensive timeline where we’ll help set goals and expectations for your next office visits. For some, they may be too young for treatment at their age. For others, they have a goal in mind for when they want to have their braces or clear aligners off. We can discuss these timelines and help clarify any questions you may have during this initial appointment.

We often answer questions like:

  • How can orthodontic treatment benefit me (or my child)?
  • Are any options available (or recommended) for my treatment?
  • Should I get treatment now, or is it better to wait?
  • Will tooth extraction be necessary?
  • How much does treatment cost? What do the financing options look like?
  • How long do you expect treatment should take?
  • What general procedures will be used to correct the problem?

Next Visits

The next appointments are very important. Each visit with our office can ensure that you’re on the right track to a perfect smile. We can make adjustments as needed if anything happens with your dental appliances. If you skip appointments the desired effect may not be attained. If you need to reschedule an appointment, please let us know at your convenience and we can get you on track for a happy and healthy smile.

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OUR RAVING FANS

Experience 5-Star Care

We’re thankful for the opportunity to serve our community by making them smile every day. Hear what our patients are saying about their experience with us!

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Katie F.
Mill Creek Orthodontics makes getting braces easy and fun. My daughter loves the ice cream and other swag!
Response from the owner:Thank you so much for the kind words! We love hearing that your daughter is enjoying her experience with us. We believe orthodontic treatment should feel exciting and positive from start to finish, and we’re so happy the little extras like the ice cream and swag have made visits even more fun for her. Thank you for trusting our team with her smile, we truly appreciate your family being part of our orthodontic family! - Dr. Markus and the MCO Team!
Brigette C.
We brought our daughter here after another office recommended treatment that seemed way more aggressive than necessary. This orthodontist took a much more balanced approach and explained that not every issue needs to be corrected immediately. That honesty made us trust them right away. The assistants are very good with nervous kids and keep conversations light so appointments don’t feel intimidating. My daughter was terrified before getting braces, but by the end of the visit she was surprisingly relaxed. There was one small issue where a bracket came loose after she bit into hard candy, but the office got us scheduled quickly without making us feel judged about it. After several months, her smile is already much straighter and she’s noticeably more confident around classmates and relatives.
Response from the owner:Thank you so much for sharing this thoughtful feedback. We’re really glad you felt confident in our more balanced approach and that taking the time to explain everything helped you feel comfortable with your daughter’s treatment plan. It’s also wonderful to hear she has felt more at ease during her visits, our team works hard to make sure kids feel calm and supported every step of the way. We’re happy we could quickly help with the bracket issue as well and keep things on track without added stress.
Most of all, we love hearing about her growing confidence and progress. Thank you again for trusting us with her smile, and we truly appreciate your family being part of our practice. - Dr. Markus and the MCO Team!
Georganna E.
I’m nearing the end of my treatment here and looking back, the process has been far less stressful than I imagined. I was worried adult braces would constantly interfere with work meetings and social situations, but most people barely noticed after the first couple weeks. The orthodontist has been straightforward from the beginning about timelines and expectations, which helped me stay patient during slower stages of movement. One adjustment left my teeth unusually sore for almost a week, so I called the office thinking something was wrong. They checked everything carefully, reassured me, and made a minor adjustment that helped immediately. The staff has always treated me respectfully and appointments usually stay on schedule. My smile looks dramatically different now and even my jaw feels more relaxed during the day.
Response from the owner:Thank you so much for sharing your experience and for trusting us with your smile journey. It truly means a lot to hear that the process felt more comfortable and manageable than you expected, especially as an adult balancing work, meetings, and everyday life. We know starting orthodontic treatment can feel intimidating, so we’re very happy that our team was able to help make things clear, predictable, and supportive along the way. We especially appreciate you mentioning the time you experienced soreness after your adjustment. Your comfort and peace of mind are incredibly important to us, and we’re glad you reached out so we could evaluate everything and make a small change that brought relief quickly. Open communication is such an important part of successful treatment, and we never want patients to feel hesitant about calling with concerns.
It has been wonderful watching your smile transform throughout treatment, and hearing that you’re also feeling more comfortable and relaxed in your jaw is especially rewarding. Thank you again for your thoughtful words about our team and scheduling experience. We’ve truly enjoyed being part of this journey with you and can’t wait for you to see your final results! - Dr. Markus and the MCO Team!
Geraldine C.
I’ve had such a great experience with this orthodontist! From the moment I walked in, I felt genuinely welcomed. The entire office has such a warm and friendly atmosphere, and the staff goes out of their way to make you feel comfortable.

The orthodontist is incredibly kind, patient, and attentive. They take the time to explain everything clearly and make sure you feel at ease throughout the process. You can tell they truly care about their patients and want the best results for you.
Response from the owner:Thank you so much for taking the time to share such a thoughtful review! ❤️ It truly means a lot to us that you felt welcomed and comfortable from the moment you walked through our doors. Creating a positive, supportive environment is something our team cares deeply about, and we’re so glad that came through in your experience.

We’re especially happy to hear that you felt informed and at ease throughout your treatment—that’s exactly what we strive for with every patient. It’s an honor to be part of your smile journey, and we’re so grateful to have you in our MCO family! - Dr. Markus and the MCO Team!
Jess Lamberty P.
You’re never to old to have your teeth upgraded! Loved every experience. Pain free process and caring staff.
Response from the owner:Aww, Jess, it was truly a pleasure seeing you today! We’re so grateful to hear that your experience felt positive and comfortable, that really means everything to us. Creating a welcoming environment where you feel at ease is something our whole team genuinely cares about, and it’s wonderful to know that came through during your visit. It’s been an absolute honor to be part of your smile journey, and we look forward to continuing to care for you! - Dr. Markus and the MCO Team!
Megan
We have had a great experience with Mill Creek Ortho. The staff is welcoming, kind, and patient. My children love going to their appointments because they get ice cream after every appointment.
Response from the owner:Thank you for sharing your family’s experience! It means so much to know your kids look forward to their visits (the ice cream definitely doesn’t hurt 😊). We put a lot of heart into making each appointment feel easy, fun, and comfortable for both parents and kids, so hearing this truly means a lot to our team. We’re grateful to be part of your children’s smile journey and can’t wait to see you all at the next visit! - Dr. Markus and the MCO Team!
ramiro C.
Great service and affordable plans.Brooks is the best.
Response from the owner:Thank you for the kind words! We’re so glad you’ve had a great experience with both our service and payment options, we work hard to keep care accessible and stress-free. And we couldn’t agree more—Brooks will be thrilled to hear your shoutout! We appreciate you and look forward to seeing you again soon. - Dr. Markus and the MCO Team!
Maegan M.
Amazing! The whole staff is so sweet and welcoming. My daughter just got her braces off and it was such an amazing experience. My husband is going to be coming in now too.
Response from the owner:This is so wonderful to read, thank you for sharing it with us! Seeing your daughter finish her braces journey is such a big milestone, and we’re grateful you chose us to be part of it. We’re all about making each visit feel relaxed, friendly, and genuinely enjoyable, so it’s great to know that came through. And how exciting that your husband will be joining us next, we can’t wait to welcome him in and continue taking care of your family’s smiles! - Dr. Markus and the MCO Team!
Brandon M.
It has been such a pleasure coming to MillCreek to fix my son’s teeth! They’re always so welcoming and tons of smiling faces!
Response from the owner:Thank you for such a thoughtful note! It’s been a joy having you and your son as part of the MillCreek family. We’re so glad the warm welcomes and smiling faces have made your visits something to look forward to, that’s exactly the kind of experience we aim to create. We appreciate you trusting us with his smile and can’t wait to see you both again soon! - Dr. Markus and the MCO Team!
Liam M.
Very good at explaining everything, great experiences
Response from the owner:Thank you for sharing this! We’re so glad to hear you’ve had such great experiences with us. Taking the time to clearly explain each step is something we care deeply about, so it’s wonderful to know that made a difference for you. We truly appreciate your feedback and look forward to seeing you again soon! - Dr. Markus and the MCO Team!
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    Charlottesville, VA 22902
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Personalized Treatment Plans

When you come in for your first visit at Mill Creek Orthodontics, we will create a custom treatment plan that is tailored specifically to your needs. Our team will carefully assess your smile using our advanced technology to determine the best course of action for achieving your desired outcome. Whether you are a candidate for braces or Invisalign, we will work with you every step of the way to ensure you are comfortable and confident in your treatment plan.

Throughout your treatment, we will provide regular updates and adjustments to ensure that your smile is progressing as planned. Our goal is to not only give you a beautiful smile, but also to improve your overall oral health. With our personalized treatment plans, you can rest assured that you are in good hands at Mill Creek Orthodontics.

Ongoing Support and Care

After your initial visit and treatment plan, our team will guide you through the next steps in your orthodontic journey. Whether you need to schedule follow-up appointments, have questions about your treatment, or simply want to say hello, we are here to support you every step of the way. Our friendly staff is always available to address any concerns you may have and ensure that your experience at Mill Creek Orthodontics is a positive one.

As you continue on your orthodontic treatment path, we encourage you to reach out to us with any feedback or questions you may have. Your comfort and satisfaction are our top priorities, and we are committed to providing you with the highest level of care throughout your time with us. Join our growing list of raving fans and experience 5-star orthodontic treatment at Mill Creek Orthodontics.