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Your First Visit

Home » Patient Resources » Your First Visit

Your first visit to the orthodontist office should be a fun and exciting time! At Mill Creek Orthodontics, you can expect a light-hearted atmosphere where we strive to ensure you know exactly what the next steps are in regards to your orthodontic health.

When you walk in the door, you can expect to be greeted warmly by our friendly front-office team. Then we’ll get you set up with one of our team members who will take scans and records so we can have a clear understanding of your smile and the next steps for you! You can expect three things at Mill Creek Orthodontics on your first visit.

  • A friendly and light-hearted team
  • Expert advice and treatment
  • Clear goals and timelines for your treatment

 

Your Custom Treatment Plan

Dr. Markus strives for his team to provide the best patient experience possible. That’s why we see you for about an hour. During this time, we’ll use our iTero scanner to get a clear understanding of your smile. We’ll get an understanding of your teeth and jaw in their current state and begin to develop an action plan right then and there. This plan is comprehensive from your jaw to your gums to your teeth. This is because we want to ensure your smile is perfected from start to finish!

From there, the next time you come into our office, you’ll be ready to start treatment. One appointment and you’re already on your way to a healthier smile. From there, we’ll explain to you the condition of your current smile. If you come into our office with an expectation of the treatment you want, we’ll work with you to help you feel happy and comfortable with your treatment option. Some may be best suited for braces, while others for Invisalign.

Next Steps in Treatment

After that, we’ll discuss with you what your best option is. You can expect a comprehensive timeline where we’ll help set goals and expectations for your next office visits. For some, they may be too young for treatment at their age. For others, they have a goal in mind for when they want to have their braces or clear aligners off. We can discuss these timelines and help clarify any questions you may have during this initial appointment.

We often answer questions like:

  • How can orthodontic treatment benefit me (or my child)?
  • Are any options available (or recommended) for my treatment?
  • Should I get treatment now, or is it better to wait?
  • Will tooth extraction be necessary?
  • How much does treatment cost? What do the financing options look like?
  • How long do you expect treatment should take?
  • What general procedures will be used to correct the problem?

Next Visits

The next appointments are very important. Each visit with our office can ensure that you’re on the right track to a perfect smile. We can make adjustments as needed if anything happens with your dental appliances. If you skip appointments the desired effect may not be attained. If you need to reschedule an appointment, please let us know at your convenience and we can get you on track for a happy and healthy smile.

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OUR RAVING FANS

Experience 5-Star Care

We’re thankful for the opportunity to serve our community by making them smile every day. Hear what our patients are saying about their experience with us!

Girl Smiling with Braces
Katherine B.
Today I did something I’ve been thinking about for a while… I GOT BRACES! 🦷❤️ Am I crazy? 😂 Is this my midlife crisis? I don’t know! But what I do know is that I’m excited, nervous, and so very glad I made this decision. Working in the dental field every day, I often tell people that it’s not their age they should be worried about. It’s their health, their well-being, their confidence, and doing what’s best for themselves. And today, I decided it was time for me to take my own advice. This feels like a new beginning for me—a healthier start and another step toward taking better care of myself. I’m excited to see the transformation and, most of all, excited about the journey ahead! 🥰 I also have to give a huge shout-out to the orthodontic team. From my consultation to today, they have been absolutely wonderful. The orthodontist took the time to answer every question and address every concern I had, and the assistants were so kind and helpful. They even sent me home with the sweetest goodie bag filled with instructions, snacks, and a little toothbrush carrier to take with me. 🪥💕 Such thoughtful touches! So here I go… a new smile, a new beginning, and a reminder that it’s never too late to invest in yourself. ✨ Here’s to taking care of ME! ❤️🦷 And yes… I’m sure there will be a whole lot of learning, adjusting, and probably a few funny moments along the way! 😂
Hasna N.
Everyone was so professional, kind, and welcoming. They made me feel very comfortable throughout my visit. I had a great experience and would definitely recommend them!
Kaylie R.
So kind and accommodating. Thorough, thoughtful and reassuring. Brooks and Dr. Markus were both fantastic. Thank you!!
Response from the owner:Thank you so much for your kind words! We're thrilled to hear that Brooks and Dr. Markus provided such a thoughtful, thorough, and reassuring experience. Your feedback means a great deal to our team, and we'll be sure to share your compliments with them. We truly appreciate you taking the time to leave this review! - Dr. Markus and the MCO Team
Najomi
Very nice office staff!! They treat my daughter very well!! Braces have been made easy with a great team! Thank you!
Response from the owner:Thank you Najomi for sharing such a thoughtful review! It means so much to know your daughter feels comfortable and well cared for during her visits. We know braces are a journey, and we're grateful to be part of it. Your kind words are a wonderful encouragement to our team, and we look forward to celebrating every smile along the way. Thank you for being part of the MCO Family! - Dr. Markus and the MCO Team
Victoria Verity N.
So efficient and friendly! My son got braces here and now I am!
Response from the owner:Aww Victoria this is awesome! It means the world to us that your family has trusted us with your smiles. We love caring for generations of patients, and we're so excited to be part of both your son's and your own orthodontic journey. We look forward to seeing you at your next visit! - Dr. Markus and the MCO Team!
LaShaye' J.
Iam overly thankful for Mill Creeks Staff and Dr.M on my braces Journey. They took excellent care of me for 3 years. I love my smile
Response from the owner:Lashaye, thank you so much for your kind words! We are so grateful to have been part of your smile journey over the past three years. It means the world to us that you trusted Dr. M and our team with your care. Seeing how much you love your new smile is the greatest reward, and we couldn't be happier for you. Congratulations, we hope you wear that beautiful smile with confidence for years to come! - Dr. Markus and the MCO Team
Elisa G.
I’d 100% recommend Dr.Marcus and his team. They are very kind and the end results are impeccable! Pricing is very flexible never had an issue with their price and either way it is worth it! Thank you guys for the great service that has been provided! - Yesmin
Response from the owner:Thank you so much, Yesmin, for your kind words and recommendation! We're honored to have been part of your smile journey. Hearing that you're happy with your results means the world to us, and we're especially glad that our flexible payment options helped make your treatment experience a positive one. Our team is committed to providing exceptional care every step of the way, and your feedback is truly appreciated. Thank you for trusting us with your smile! - Dr. Markus and the MCO Team!
Dot
Very welcoming people! I’m a very anxious person when it comes to anything related to teeth for some reason. They really make sure to take the time to explain everything and are very amicable! Great people :)
Response from the owner:Thank you for such a wonderful review! Knowing that we were able to make your visit feel less stressful truly makes our day. We believe orthodontic care should be a positive experience, and we're so glad our team helped you feel comfortable and confident throughout your appointment. Your trust means everything to us, and we can't wait to see your smile again soon! - Dr. Markus and the MCO team!
Chelsea N.
My preteen daughter is on her second phase of braces and she has 0 fear about going to the orthodontist office. They make it so fun to be there— she gets a sweet treat after every visit from the staff— it’s just a nice pop in, catch up, and change her braces colors. We are literally in and out with a smile on her face! We love that the staff remembers her each visit and always checks in with how she’s been doing. We are so excited to see the finalized smile soon!
Response from the owner:Ah Chelsea, reading your review put a huge smile on our faces! Seeing your daughter grow through each phase of treatment has been such a joy, and it means the world to know that she walks into our office feeling comfortable, confident, and excited to be here. We love that her appointments have become more than just braces visits! They're a chance to catch up, hear what's new in her world, pick out fun colors, and celebrate the little milestones along the way. One of the things we cherish most is getting to know our patients as individuals, so hearing that she feels remembered and cared for at each visit is incredibly special to us. Thank you for allowing us to be part of this chapter in her life. We know how much dedication goes into the braces journey, and we're just as excited as you are to see that beautiful final smile revealed soon! - Dr. Markus and the MCO Team!
meghen H.
Great place to go if you/or child are looking for a consultant or thinking about getting braces! Makes me feel welcomed!
Response from the owner:Meghen, you're so kind! Thank you for the wonderful review! We're so happy to hear that you felt welcomed from the moment you walked through our doors. Whether it's a consultation or starting the journey toward braces, our goal is to make every visit comfortable, informative, and enjoyable. We truly appreciate your recommendation and look forward to being part of your smile journey! - Dr. Markus and the MCO Team!
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  • CHARLOTTESVILLE 32 Mill Creek Drive, Suite 107
    Charlottesville, VA 22902
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