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Your First Visit

Home » Patient Resources » Your First Visit

Your first visit to the orthodontist office should be a fun and exciting time! At Mill Creek Orthodontics, you can expect a light-hearted atmosphere where we strive to ensure you know exactly what the next steps are in regards to your orthodontic health.

When you walk in the door, you can expect to be greeted warmly by our friendly front-office team. Then we’ll get you set up with one of our team members who will take scans and records so we can have a clear understanding of your smile and the next steps for you! You can expect three things at Mill Creek Orthodontics on your first visit.

  • A friendly and light-hearted team
  • Expert advice and treatment
  • Clear goals and timelines for your treatment

Your Custom Treatment Plan

Dr. Markus strives for his team to provide the best patient experience possible. That’s why we see you for about an hour. During this time, we’ll use our iTero scanner to get a clear understanding of your smile. We’ll get an understanding of your teeth and jaw in their current state and begin to develop an action plan right then and there. This plan is comprehensive from your jaw to your gums to your teeth. This is because we want to ensure your smile is perfected from start to finish!

From there, the next time you come into our office, you’ll be ready to start treatment. One appointment and you’re already on your way to a healthier smile. From there, we’ll explain to you the condition of your current smile. If you come into our office with an expectation of the treatment you want, we’ll work with you to help you feel happy and comfortable with your treatment option. Some may be best suited for braces, while others for Invisalign.

Next Steps in Treatment

After that, we’ll discuss with you what your best option is. You can expect a comprehensive timeline where we’ll help set goals and expectations for your next office visits. For some, they may be too young for treatment at their age. For others, they have a goal in mind for when they want to have their braces or clear aligners off. We can discuss these timelines and help clarify any questions you may have during this initial appointment.

We often answer questions like:

  • How can orthodontic treatment benefit me (or my child)?
  • Are any options available (or recommended) for my treatment?
  • Should I get treatment now, or is it better to wait?
  • Will tooth extraction be necessary?
  • How much does treatment cost? What do the financing options look like?
  • How long do you expect treatment should take?
  • What general procedures will be used to correct the problem?

Next Visits

The next appointments are very important. Each visit with our office can ensure that you’re on the right track to a perfect smile. We can make adjustments as needed if anything happens with your dental appliances. If you skip appointments the desired effect may not be attained. If you need to reschedule an appointment, please let us know at your convenience and we can get you on track for a happy and healthy smile.

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OUR RAVING FANS

Experience 5-Star Care

We’re thankful for the opportunity to serve our community by making them smile every day. Hear what our patients are saying about their experience with us!

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Elisa G.
I’d 100% recommend Dr.Marcus and his team. They are very kind and the end results are impeccable! Pricing is very flexible never had an issue with their price and either way it is worth it! Thank you guys for the great service that has been provided! - Yesmin
Response from the owner:Thank you so much, Yesmin, for your kind words and recommendation! We're honored to have been part of your smile journey. Hearing that you're happy with your results means the world to us, and we're especially glad that our flexible payment options helped make your treatment experience a positive one. Our team is committed to providing exceptional care every step of the way, and your feedback is truly appreciated. Thank you for trusting us with your smile! - Dr. Markus and the MCO Team!
Dot
Very welcoming people! I’m a very anxious person when it comes to anything related to teeth for some reason. They really make sure to take the time to explain everything and are very amicable! Great people :)
Response from the owner:Thank you for such a wonderful review! Knowing that we were able to make your visit feel less stressful truly makes our day. We believe orthodontic care should be a positive experience, and we're so glad our team helped you feel comfortable and confident throughout your appointment. Your trust means everything to us, and we can't wait to see your smile again soon! - Dr. Markus and the MCO team!
Chelsea N.
My preteen daughter is on her second phase of braces and she has 0 fear about going to the orthodontist office. They make it so fun to be there— she gets a sweet treat after every visit from the staff— it’s just a nice pop in, catch up, and change her braces colors. We are literally in and out with a smile on her face! We love that the staff remembers her each visit and always checks in with how she’s been doing.
We are so excited to see the finalized smile soon!
Response from the owner:Ah Chelsea, reading your review put a huge smile on our faces! Seeing your daughter grow through each phase of treatment has been such a joy, and it means the world to know that she walks into our office feeling comfortable, confident, and excited to be here. We love that her appointments have become more than just braces visits! They're a chance to catch up, hear what's new in her world, pick out fun colors, and celebrate the little milestones along the way.

One of the things we cherish most is getting to know our patients as individuals, so hearing that she feels remembered and cared for at each visit is incredibly special to us. Thank you for allowing us to be part of this chapter in her life. We know how much dedication goes into the braces journey, and we're just as excited as you are to see that beautiful final smile revealed soon! - Dr. Markus and the MCO Team!
meghen H.
Great place to go if you/or child are looking for a consultant or thinking about getting braces! Makes me feel welcomed!
Response from the owner:Meghen, you're so kind! Thank you for the wonderful review! We're so happy to hear that you felt welcomed from the moment you walked through our doors. Whether it's a consultation or starting the journey toward braces, our goal is to make every visit comfortable, informative, and enjoyable. We truly appreciate your recommendation and look forward to being part of your smile journey! - Dr. Markus and the MCO Team!
I-Jen F.
My son loves here! The staff are super friendly and attentive. Dr. Markus is outstanding! My son loves chatting with him :).
Response from the owner:Awww Mrs. Fang thank you so so much! Hearing that your son looks forward to his visits truly makes our day. Dr. Markus genuinely enjoys getting to know each child beyond their appointment, and he'll be thrilled to hear that their chats have become such a highlight for your son. We're so grateful that your family feels welcomed and cared for by our team. Thank you for trusting us with your son's smile, and we can't wait to see him again at his next visit! - Dr. Markus and the MCO Team!
Mallory C.
Ashley was great today! Even being a couple minutes late due to traffic, she came and got me right out the waiting room and I was out the office within 20 minutes!
Response from the owner:Thank you for the kind words, Mallory! We are so glad you're enjoying your experience with our team - that's our top priority! - Dr. Markus and the team
Haleigh B.
The staff has treated me and my girls with such kindness. Everyone is so welcoming even when my babies are being a little crazy haha. My teeth look amazing and I’m more confident thanks to Mill Creek Orthodontist
Response from the owner:Thank you so much for your kind words! We absolutely love having you and your girls in the office. It means so much to hear that you’ve felt welcomed and cared for by our team. We’re so happy you love your smile and that your confidence has grown. That’s exactly why we do what we do! Thank you for trusting Mill Creek Orthodontics with your family’s care. We can’t wait to keep seeing those smiling faces! - Dr. Markus and the MCO Team!
Jess Lamberty P.
You’re never to old to have your teeth upgraded! Loved every experience. Pain free process and caring staff.
Response from the owner:Aww, Jess, it was truly a pleasure seeing you today! We’re so grateful to hear that your experience felt positive and comfortable, that really means everything to us. Creating a welcoming environment where you feel at ease is something our whole team genuinely cares about, and it’s wonderful to know that came through during your visit. It’s been an absolute honor to be part of your smile journey, and we look forward to continuing to care for you! - Dr. Markus and the MCO Team!
Katie F.
Mill Creek Orthodontics makes getting braces easy and fun. My daughter loves the ice cream and other swag!
Response from the owner:Thank you so much for the kind words! We love hearing that your daughter is enjoying her experience with us. We believe orthodontic treatment should feel exciting and positive from start to finish, and we’re so happy the little extras like the ice cream and swag have made visits even more fun for her. Thank you for trusting our team with her smile, we truly appreciate your family being part of our orthodontic family! - Dr. Markus and the MCO Team!
Brigette C.
We brought our daughter here after another office recommended treatment that seemed way more aggressive than necessary. This orthodontist took a much more balanced approach and explained that not every issue needs to be corrected immediately. That honesty made us trust them right away. The assistants are very good with nervous kids and keep conversations light so appointments don’t feel intimidating. My daughter was terrified before getting braces, but by the end of the visit she was surprisingly relaxed. There was one small issue where a bracket came loose after she bit into hard candy, but the office got us scheduled quickly without making us feel judged about it. After several months, her smile is already much straighter and she’s noticeably more confident around classmates and relatives.
Response from the owner:Thank you so much for sharing this thoughtful feedback. We’re really glad you felt confident in our more balanced approach and that taking the time to explain everything helped you feel comfortable with your daughter’s treatment plan. It’s also wonderful to hear she has felt more at ease during her visits, our team works hard to make sure kids feel calm and supported every step of the way. We’re happy we could quickly help with the bracket issue as well and keep things on track without added stress.
Most of all, we love hearing about her growing confidence and progress. Thank you again for trusting us with her smile, and we truly appreciate your family being part of our practice. - Dr. Markus and the MCO Team!
READ MORE
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Your trust in us to craft your beautiful, healthy smile means everything. We love our community. Come visit our office or give us a call and say, “Hi!” We’re here for you.
  • CHARLOTTESVILLE 32 Mill Creek Drive, Suite 107
    Charlottesville, VA 22902
  • (434) 977-9473
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Personalized Treatment Plans

When you come in for your first visit at Mill Creek Orthodontics, we will create a custom treatment plan that is tailored specifically to your needs. Our team will carefully assess your smile using our advanced technology to determine the best course of action for achieving your desired outcome. Whether you are a candidate for braces or Invisalign, we will work with you every step of the way to ensure you are comfortable and confident in your treatment plan.

Throughout your treatment, we will provide regular updates and adjustments to ensure that your smile is progressing as planned. Our goal is to not only give you a beautiful smile, but also to improve your overall oral health. With our personalized treatment plans, you can rest assured that you are in good hands at Mill Creek Orthodontics.

Ongoing Support and Care

After your initial visit and treatment plan, our team will guide you through the next steps in your orthodontic journey. Whether you need to schedule follow-up appointments, have questions about your treatment, or simply want to say hello, we are here to support you every step of the way. Our friendly staff is always available to address any concerns you may have and ensure that your experience at Mill Creek Orthodontics is a positive one.

As you continue on your orthodontic treatment path, we encourage you to reach out to us with any feedback or questions you may have. Your comfort and satisfaction are our top priorities, and we are committed to providing you with the highest level of care throughout your time with us. Join our growing list of raving fans and experience 5-star orthodontic treatment at Mill Creek Orthodontics.