Patient Resources Archive - Mill Creek Orthodontics

Your First Visit

Your first visit to the orthodontist office should be a fun and exciting time! At Mill Creek Orthodontics, you can expect a light-hearted atmosphere where we strive to ensure you know exactly what the next steps are in regards to your orthodontic health.

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Financial Information

Getting the treatment you deserve shouldn’t come at a huge dent in the wallet. Find out more information about insurances and financial info here to begin the path towards your perfect smile!

Free to Be

We believe that orthodontics is a craft. We believe that braces shouldn’t take forever or cost everything. We believe you should be free to be!

Free Orthodontic Consultation

We’re here for you and we promise to provide you the most value for every moment you spend with us.

OUR RAVING FANS

Experience 5-Star Care

We’re thankful for the opportunity to serve our community by making them smile every day. Hear what our patients are saying about their experience with us!

I started treatment with Mill Creek Ortho and I love the environment there. As soon as I walk through the door they make me feel welcome. Along with that, they have an amazing assistant who... speaks spanish like I do!read more

yoselynn V.

They are so patient and courtesy and always shows empathy and the environment has such a family feel. I love them!

Taisa B.

I have two children that are currently both being treated with braces at Mill Creek Orthodontics.Our experience here has been great each visit. My children actually look forward to coming... to the orthodontist!Dr. Niepraschk is wonderful, he explains procedures & progress each visit clearly, happily answers questions,& is great working with kids. The staff at Mill Creek Orthodontics is amazing. They are more than accommodating friendly, caring, & warm.I recommend Mill Creek Orthodontics to anyone they are an excellent choice for orthodontic care.read more

Erika C.

I have loved mill creek since the day i started going , The mill creek staff are always friendly & welcoming i would recommend everyone to go here for their braces!!

Tykasha M.

Loved my experience so much I brought my youngest to get hers! Staff is friendly & Dr. Markus is the best!

Kimberly D.

Mill Creek Ortho is by far the BEST place to go for braces or Invisalign! I got braces at Mill Creek as an adult, after previously having braces as a child and teenager (learn from my... mistake, folks - don’t stop wearing your retainers). My treatment at Mill Creek was vastly different (and so much better!) than my previous braces experience. NO impressions, NO gluing brackets one at a time, NO bands around my back molars - and significantly faster treatment time! But besides the braces themselves, I can’t say enough about Dr. Markus and all the staff. Dr. Markus is an absolute perfectionist and will ensure you have the most perfect smile. His staff is always friendly and truly make an effort to get to know their patients. You will not find a kinder or more genuine office in town. If I could give a million stars, I would.read more

Brooks Van I.

It is incredibly rare to find the level of kindness shown by the team at Millcreek Ortho! I met with Dr. Markus, Brooks, and Kirsten today to discuss a plan to straighten my teeth using... their new Inbrace (behind the teeth braces). I felt very comfortable and informed throughout the process. Angela made scheduling a breeze and created the most welcoming environment I have ever felt in a medical practice. 10/10 ❤️read more

Sarah S.

My three boys are done and now it's my turn 😁 I wouldn't go anywhere else. Great place, people, and reasonable prices. Can't wait to smile wider 😁Update, all is still well.... I highly recommend Mill Creek Orthodontics.read more

Shaun K.

I had my treatment here at Mill Creek Orthodontics and had a great experience. I will always recommend Mill Creek Orthodontics to all my friends and anyone who compliments my new smile.... Thanks to Dr Markus & his staff! I can smile with confidence now.read more

Megan C.

Friendly staffQuick and efficient serviceMost definitely recommendKid friendly

Michelle L.

Hi my name Matthew Grooms I got sick over a year ago and because of this my children loss coverage. Long story short this amazing Mills Creek Orthodontist took my baby girl and the greatest... was when the insurance would pay for my oldest daughter they still made her retainers at no cost. Never no who is going be your angels. God I thank you for blessing me with wonderful people like Mills Creek orthodontist. May Heaven continue to smile down on you all. Blessings!!!!!!! Look at those beautiful faces. No one has to do anything for you. My heart is overflowing of joy.read more

matthew G.

I loved working with Mill Creek Orthodontist. Everyone there was so nice and they gave excellent service and helped to make you time better any way they could.

Charles F.

I really enjoyed my experience with braces at Mill Creek Orthodontics. Dr Markus and his team were very friendly from the beginning till the end. I would highly recommend Mill Creek... Orthodontics to anyone who is considering. I am really happy with my results!!read more

Mani J.

I loved my experience with Mill Creek! They were so kind and patient with me. Easy to set up appointments and know the plan for your teeth. The orthodontist and team take the time to make... your teeth perfect and I’m very grateful!read more

Michaela A.

From the first phone call to my children’s first visit they were amazing. They took such fantastic care of my three kids and made my husband and I feel very comfortable. Dr. Markus and his... staff are amazingly kind and caring through the entire process. My daughters smile is amazing and I can’t wait for my other two kids to have beautiful smiles too!!read more

Kelly M.

Mill Creek has been absolutely amazing! They have made me feel truly special with my new smile. I can't thank them enough!! I highly recommend them above anyone else. Thanks again Mill... Creek for your excellent hospitality!!read more

Jessica S.

I love everything about Mill Creek from the services, staff and complete transparency from the initial visits until the very end. My family and I have been a part of the practice since... 2011 and we love everyone at Mill Creek!read more

Tonya

Without hesitation, I highly recommend Mill Creek Orthodontics! Dr. Markus and his team are fantastic, everyone there is professional, knowledgeable and ALWAYS super nice!! From the very... beginning to my first consultation, to today when getting my braces off, it’s been nothing but an amazing experience. I could not be more happier with my results and I cannot thank the Mill Creek team enough.read more

Lyyasia W.

I would recommend Mill Creek orthodontics. They have been great to work with and very communicative with convenient scheduling.

Kristen M.

We had a very positive experience with Mill Creek with my son’s braces. Beyond the excellent and friendly staff the AirPods incentive at the time made the process enjoyable. We are very... pleased with the results and the fun atmosphere when the day came for his braces to come off. We highly recommend Mill Creek for their customer service and budget friendly pricing plans.read more

Joe R.

Everyone greets you with a smile and they are ALWAYS so nice!!! The kids love getting goodies each time too!There are lots of orthodontists in and around the area , but we drive an hour... (2hr round trip) to come to this office!!!Mill Creek is well worth the drive!!!💖💖💖I might just have to get braces so we can keep coming!!😂Many thanks,Ashley Brooks, Lindon and Addyread more

Ashley B.

Without hesitation, we highly recommend Mill Creek Orthodontics! Both of my boys had their treatments with Dr. Markus and his staff. The size of this office offers very personalized... service and you feel like family! The boys would also like to add that they LOVED the dippin' dots!! Thank you for everything!read more

Molly S.

By far the best service I have received in my life! The staff is amazing, everyone is very friendly and knowledgeable. If you ever need any orthodontic needs look no further than Mill... Creek, they are the best in the business!read more

Chris M.

UPDATE: it has been 6 months since my braces came off and I could not be any happier with my results. Everyone still knows you by name and treats you like family. Absolutely love this... place!Dr. Markus and his team at Mill Creek are absolutely amazing. From the time I had my first consultation, to today when my braces came off, has been nothing but a wonderful experience. This team gave me something I never thought possible with my smile and only wished I had done this sooner. I wouldn’t trust anyone else with my smile.read more

Sena B.

My daughter experience at Mill Creek Orthodontist was so great. I love the workers professionalism, politeness and the environment was always clean.

Sonia T.

Dr. Markus and his team are the best here in the Charlottesville area. If you have any smile perfecting needs, this is the place to go. My smile transformed before my eyes and I cannot... thank the Mill Creek team enough.read more

Chelsei’s Backup E.

I got braces as a 34 year old, which is a daunting experience to say the least. I shopped around quite a bit to understand the process, price, and options. From the very beginning I could... tell Mill Creek was a cut above the rest. The entire staff are personable, attentive, and professional. Dr. Markus obviously cares deeply about what he does. It shows in his attention to detail, extensive expertise, and focus on patient care. They use advanced technology and tired and true methods to ensure their patients are comfortable with the process and happy with their results, all while managing expectations along the way. If you need braces or if your kid needs braces - pick Mill Creek! I’m so glad I did!read more

Lauren N.

Millcreek Orthodontics is great. Dr. Markus was so caring and all the staff are so involved in helping their patients attain the perfect smile. My daughter had a delay of care due to an... illness and the office kept in touch with me checking on her progress and sending her gifts. Absolutely recommend them for great service and caring attention to their patients.read more

Christine C.

I got braces in my 30s after having braces for 5 years as a teen. I tried invisalign and smiledirect and was still not satisfied, so I decided on traditional braces. It took less than a... year, and when I tell you it was SOOO worth it, Dr. Markus is a perfectionist in every sense of the word, and my teeth look a million times better than they did even when I had braces as a teen. He's a true artist, my teeth look like veneers lol I'm so glad I did my research and found this place...seriously! If you're looking for a genuine artist for your teeth, go to Mill Creek. 💓 I got my braces off today and I'm SO HAPPY 😭💖read more

Nadine G.

Dr. Markus and his team are efficient, friendly, professional and knowledgeable. We never have to wait around and always feel attended to and aware of what is happening and why. Thank you!

Rika

Mill Creek Orthodontics is the best. I highly recommend them.

Liz B.

Phenomenal! I love the atmosphere, I love the whole orthodontics team! I can’t imagine going elsewhere with the experience I had at Mills Creek. Dr Markus is hands down the best! Thank you... and I love my smile!!!🥰read more

Dominique B.

In all aspects, Dr Markus and his team are fantastic. I don't have anything negative to say about my experience. Everyone there is kind, professional, knowledgable and polite. Not to... mention, my braces and retainers were affordable. They treat both staff and patients well - and they're constantly giving out freebies which I love!Mill Creek Orthodontics has set the bar high and I cannot recommend them enough.read more

Jillian F.

friendly staff, and a great place to choose if needing orthodontic work done to your teeth! i would refer anyone here!

Jenna B.

I love my new smile and the way Dr. Markus went out his way to help fix my gums I’m forever grateful. I will always recommend anyone to come here and the staff is amazing!!

Blair H.

Great experience. The team was extremely caring and attentive throughout the entire process. I could see that they genuinely cared about my treatment and ensuring that I received the best... possible care. Highly recommend.read more

AJ W.

The staff are warm, personable and engaging, the office is very bright and cheerful, and they really seem to understand the science behind their work. On top of that I was offered a new... laser pain reduction treatment that they may begin using regularly soon which significantly reduced the inflammation I was experiencing after having my braces first put on. I'm happy to be a client of Mill Creek and excited about the progress being made already 😊**Update: got my braces off and my smile looks amazing, I've gotten tons of compliments already, my TMJ is gone, my bite is lined up and I'm so pleased. Mill Creek Orthodontics is the bomb, if you want to end up with a perfected set of teeth this is the place to come.read more

Yana M.

The environment is friendly! The ppl are super nice. I’m loving my result already and I’m still wearing my braces! I can’t wait to see the final result.

Julia J.

Dr. Markus and his team are all great. From the time you enter through the door till you leave they are attentive, polite and they explain everything in detail. Overall I really recommend... them.read more

Ruth Vega E.

Working with Mill Creek Orthotics over the past 6 years with both kids/teens has been a great experience. While both of my teens are super excited to complete the process, we will miss... working with everyone in your office and our bi-monthly visits. Thank you for their life long new smiles!read more

CC S.

Dr. Marcus and all of his staff are amazing!!! Super professional and always happy to see us. My daughter is so pleased with her new smile!!!!!

Sarah G.

Mill Creek Orthodontics did a great job with my braces and has an extremely kind and accommodating staff!

sohie R.

I can’t recommend them enough! They are so personable make you feel like you are family. They know you when you come in, remember your family and ask about them. I will recommend them over... and over for a great experience and anyone in need! Thank you guys again for a great experience!read more

Taylor W.

Incredible experience—I was a bit nervous going in but everyone was always super helpful and responsive. Just finished treatment and I am super happy with the way my teeth turned out.

Yifan C.

Getting braces here was a great experience, I love all the staff they have all been super kind and fun :) it’s clearly a great work environment!

Abbey E.

I got my braces there I’m very pleased and excited about my results ! Thank you millcreek

Sade E.

I can’t recommend Dr. Markus and his team enough. He quite literally worked a miracle on my teeth and I couldn’t be happier with the outcome!! On top of amazing results and affordability,... the staff are all super friendly and helped me through the entire process. I even look forward to my appointments to see them! Look no further, seriously. You won’t regret it.read more

Amy H.

Mill Creek was such a good experience for me! Not only were they caring and nice, but everything was perfect from communication, scheduling and overall professionalism. I would highly... recommend Mill Creek to anyone looking for any sort of braces/invisalign. I really enjoyed my time here!read more

Christian A.

Truly the most genuinely kind staff I’ve ever met. With the amount of patients they see, it still surprises me when they remember my name when I walk in the door (it’s the little things).... Invisalign has been such a breeze and Dr. Markus’ perfectionism is so appreciated and truly unmatched. Highly recommend!read more

Lacey G.

My 3 kids and I have all been patients of Dr Markus and it’s been a great experience! Quick and convenient appointments, friendly staff, and we all have happy smiles!

Amy I.

I had a fantastic experience getting Invisalign at Mill Creek. Having never had braces as a child, I had always been self-conscious about my smile. Dr. Markus and his team put together a... treatment plan that worked for me and helped me to become so much happier and more confident. And importantly, they were so kind along the way. I am so grateful for their team and truly believe it was one of the best decisions and investments I could have made.read more

Sarah K.

OMG… The nicest folks ever put braces on this over 50 year old. The results are amazing. Can’t say enough about the quality of this orthodontic team.👏👏👏... 🥰😁read more

Pamela

I could not be so grateful for the new smile you are putting on my face you are the best I am happy to have chosen mill creek as my dentist

Juli F.

I love how warm and welcoming everyone is there! Best Orthodontist in the state! Super kind, helpful, and flexible payment plan options!

Ashante M.

I Love it here staff are very friendly and professional I am extremely happy with my treatment here but what sold me was the sweet treats ! lol yes nothing like walking out of the office... after a morning appointment with a cherry Icee freeze you just cant go wrongread more

Keionda C.

If you are considering braces for yourself or someone you love...Mill Creek is the ONLY option. As long as their office is open, they will always be our family's #1 choice. The staff is... personable, kind, respectful, knowledgeable & they feel like family. And Dr. Marcus is the kind of human that everyone needs to know...just a wonderful guy.read more

Brandi H.

This place is more than AMAZING!!!! As an adult getting braces for the first time, I am overwhelmed by the care and quality of Mill Creek Orthodontics. Dr Nieprasck and his team have done... more than an excellent job. I went from looking like the crimson chin to Cinderella.10/10 would recommend! Affordable, Quality, Careful, Professional and Sweet!!! They also give you dipping dots after!!!read more

Daphne A.

They’re the best, I tell everyone about this specific orthodontics. If you need braces or Invisalign’s this is the place to go!!! Great energy and also great people! 10/10

Shana F.

Mill Creek Orthodontist was truly amazing! Their facility is extremely clean and Covid friendly. The staff is super welcoming and friendly. Samantha was extremely helpful in both my phone... consultation as well as my retainer fitting/trimming. I would highly recommend this office! It is also very kid friendly!read more

Sam K.

If your unhappy with your smile, Dr. Markus is the person you want to see. I just got my braces off and I couldn’t be happier with my results. The entire team is awesome. I will forever be... grateful for the whole office team. I LOVE MY SMILE ! Thank you all so much ~Alicia Tobinread more

Alicia T.

I've wanted braces for minor corrections for a LONG time! The pandemic was the perfect time to get them and hide my adult braces under the mask. I'm impressed by Mill Creek Orthodontics on... so many levels. They have great technology to get 3D imaging of the teeth. Dr. Markus is excellent at what he does. I felt confident that I was in the right hands. The staff is amazing! They all work as one big team and you feel at home every time you go in for a checkup. I recommend this practice to all my friends in the area with teenagers or adults needing braces or other alignment/corrections. Look no further!read more

Fatmah B.

Very impressed with this practice! No need to go anywhere else! Very friendly staff! Awesome orthodontist! Had consultation very first day I called! My son is very happy and comfortable... with all working here! Thank you guys!read more

Stephanie T.

I was very apprehensive about starting my braces journey as an adult, but every visit at Mill Creek Orthodontics is one of peace that calms my dental anxiety. Dr. Markus, Robin, Laura,... Samantha, and the entire team truly care, make me feel seen, and are super accommodating! For anyone even considering braces or Invisalign go on and schedule your consultation with Mill Creeks today. It is one of the best decisions I made since moving to Charlottesville. I have no regrets and neither will you, so take this review as another sign to reach out to them and become a member of the Mill Creek family.read more

Merci B.

My daughter and I love everything about Mill Creek and their amazing team. From the beginning, the service has been top notch and cutting edge, but the most important factor is that the... staff at Mill Creek is attentive and caring. We have always felt comfortable in their offices and are thrilled that we get to be on this braces journey with such a great team—and the Dippin Dots after every appointment don’t hurt either 😉read more

Mia W.

Amazing experience and super efficient with Invisalign. I don’t know if I’ve ever met a kinder reception staff willing to help with appointments and insurance. HIGHLY recommend!

Emily T.

Very helpful and very inviting since setting foot in for the consultation! Super friendly and professional staff! Highly recommend this practice!

Brian C.

We have been coming here for my sons braces since February. We absolutely love this place. Everyone is always so kind and has made it so easy and comfortable for my kiddo to get braces. I’m... shocked how quickly they go on now! Way different when I was a kid! That you guys for always being so awesome!read more

Lynette S.

Love this team! Care was always kind and personable. Would recommend a thousand times!

thomasina T.

All staff are super nice, are very efficient, give great advice, have awesome selection of music and they are in a convenient location!

April W.

My daughter agrees that stepping into Mill Creek Orthodontics after a full day of school for a check up and adjustment is a positive experience. From the cheerful receptionist to insightful... and efficient staff we walk away smiling. Our treatment has built trust and appreciation. Highly recommend.read more

Mary M.

We’ve been so happy with our experience at Mill Creek Orthodontics! They are always super friendly, helpful and patient. Would highly recommend!

Leigh M.

Literally the friendliest staff! They are so flexible and understanding (especially if you’re like me and show up a day early to your appt LOL) . Plus pricing wise I pay less than my... brother who goes to another spot here in c’ville so just plus after plus!read more

Asianna C.

Best Orthodontics office in Charlottesville. Service is always amazing and everybody is always so sweet and friendly

imahni H.

Dr. Marcus and his team are excellent! Our family has enjoyed our time with his practice. He is knowledge, experienced, and easy to work with. Highly recommend!

Bryan and KC V.

Excellent customer service! Friendly, inviting. Affordable. Easy to work with.

Suzette S.

Dr. Niepraschk and the staff at Mill Creek Orthodontics are fantastic all around, delivering kind and compassionate care with excellent communication and timely availability. We had such a... great experience with our first child that there was no question on where our second would go for his orthodontic needs.read more

Tania T.

I had a very good treatment, I loved how my smile turned out, they are a very friendly and professional team 💯

Veronica M.

We love MillCreek Orthodontics! My son has complex teeth and we’ve really appreciated their transparency about the cost, the treatment process, and the ways that they don’t rush the... process. They have a very practical approach to managing care, the office is clean and beautifully decorated and my son loves the little perks. I also did Invisalign with them and the process was easy and painless. I can’t recommend them enough!read more

Amelia W.

Mill Creek Orthodontics has very friendly staff, always accommodating appointments, and high quality services. Very happy with my Invisalign experience!

Malli M.

I wish I had found Millcreek Ortho for my other children because it is very personal and feels comfortable and homey, especially compared to the larger place we were before.They are... especially good with sensitive kiddos who may need an extra explanation or assurance.read more

Heather B.

All three of our family members have been in treatment here. The staff is awesome and friendly. We also feel that they provide great service at a great value.

Jennifer P.

Mill Creek Orthodontist is amazing, we love them so much, they made my son Moses feel so comfortable. Also they were very sweet to my family when my father-in-law past away. (Moses loved... getting the dip and dots lol) Again Thank You all so muchThe Coles Familyread more

Monique C.

This review was from 8 years ago: Our son David had braces for passed 2 years. We had a wonderful experience from start to finish. Dr Nepraush and his staff at South Side Orthodontics... were very professional and friendly throughout the whole experience. We would refer anyone to take their children or themselves to South Side Orthodontics. We are very happy with the way our sons teeth look! He has a beautiful smile and a great experience!!! Thank you South Side Orthodontics!This review is from 2021! Our daughter Abigail is on her second phase of having braces. First time she was in 3rd grade and now she is in 7th grade and on her last step of them! Dr Marcus and his staff have treated both of my children like their own! We highly recommend them to you! We are so going to miss them after Abigail is done! We thank them for the great care and and family atmosphere! The Best around in my book!read more

Virginia S.

Staff are amazing! Everyone makes having braces so easy!

Adrienne O.

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OUR RAVING FANS

Experience 5-Star Care

Feel Free to Say, “Hi!”