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Your First Visit

Home » Patient Resources » Your First Visit

Your first visit to the orthodontist office should be a fun and exciting time! At Mill Creek Orthodontics, you can expect a light-hearted atmosphere where we strive to ensure you know exactly what the next steps are in regards to your orthodontic health.

When you walk in the door, you can expect to be greeted warmly by our friendly front-office team. Then we’ll get you set up with one of our team members who will take scans and records so we can have a clear understanding of your smile and the next steps for you! You can expect three things at Mill Creek Orthodontics on your first visit.

  • A friendly and light-hearted team
  • Expert advice and treatment
  • Clear goals and timelines for your treatment

Your Custom Treatment Plan

Dr. Markus strives for his team to provide the best patient experience possible. That’s why we see you for about an hour. During this time, we’ll use our iTero scanner to get a clear understanding of your smile. We’ll get an understanding of your teeth and jaw in their current state and begin to develop an action plan right then and there. This plan is comprehensive from your jaw to your gums to your teeth. This is because we want to ensure your smile is perfected from start to finish!

From there, the next time you come into our office, you’ll be ready to start treatment. One appointment and you’re already on your way to a healthier smile. From there, we’ll explain to you the condition of your current smile. If you come into our office with an expectation of the treatment you want, we’ll work with you to help you feel happy and comfortable with your treatment option. Some may be best suited for braces, while others for Invisalign.

Next Steps in Treatment

After that, we’ll discuss with you what your best option is. You can expect a comprehensive timeline where we’ll help set goals and expectations for your next office visits. For some, they may be too young for treatment at their age. For others, they have a goal in mind for when they want to have their braces or clear aligners off. We can discuss these timelines and help clarify any questions you may have during this initial appointment.

We often answer questions like:

  • How can orthodontic treatment benefit me (or my child)?
  • Are any options available (or recommended) for my treatment?
  • Should I get treatment now, or is it better to wait?
  • Will tooth extraction be necessary?
  • How much does treatment cost? What do the financing options look like?
  • How long do you expect treatment should take?
  • What general procedures will be used to correct the problem?

Next Visits

The next appointments are very important. Each visit with our office can ensure that you’re on the right track to a perfect smile. We can make adjustments as needed if anything happens with your dental appliances. If you skip appointments the desired effect may not be attained. If you need to reschedule an appointment, please let us know at your convenience and we can get you on track for a happy and healthy smile.

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OUR RAVING FANS

Experience 5-Star Care

We’re thankful for the opportunity to serve our community by making them smile every day. Hear what our patients are saying about their experience with us!

Girl Smiling with Braces
Amber D.
Just recently got my braces off and I love the outcome! They did an amazing job, 100% recommend going to them!
Jessica
I have to say Mill Creek Orthodontist are absolutely amazing!! Dr Markus and his team are the best and they really have done an amazing job with my son’s treatment, I definitely will recommend Mill Creek Orthodontist to anyone, because they truly are the best and everyone that works there are very friendly, and compassionate and caring. They are #1 in my book
Response from the owner:Thank you, Jessica! It was truly out please to treat your son. We appreciate the kind words and recommendation. Dr. Markus and the team
Richard H.
My daughter loved her experience and the staff were always so kind to her when she was nervous!
Response from the owner:Thank you so much for your kind words! We’re thrilled to hear that your daughter had such a positive experience. Our staff truly cares about making every child feel safe, supported, and confident, especially during those nervous moments. It means a lot to know their kindness made a difference. We look forward to welcoming your family again!
Blair H.
I have two kids with special needs and the care Dr.Marcus and his team took to care for my kids. They listened and took in all my concerns, I recommend them to anyone!
Response from the owner:Thank you, Blair! It's important to us that we're there when our patients need us. - Dr. Markus and the team
KeriAn D.
Dr. Markus, Brooks, and the team are so kind and accommodating. Mill Creek does a great job providing effective treatment plans tailored to their patients’ orthodontic as well as lifestyle needs.
Response from the owner:Thank you so much for the thoughtful review! It truly means a lot to Dr. Markus, Brooks, and our entire team. We love getting to know our patients and creating treatment plans that fit not just orthodontic needs, but real life too. We’re so grateful you chose Mill Creek and are happy to be part of your smile journey!
Sarah M.
We absolutely love the orthodontist office. Affordable and extremely friendly staff! They treated my son who has a lot of sensory issues so awesome!
Response from the owner:Thank you so much for your kind words! We’re truly grateful you took the time to share your experience. It means a lot to us that our team could make your son feel comfortable and supported, especially knowing his sensory needs. Providing a welcoming, caring environment for every patient is very important to us. We’re so glad to have your family as part of our orthodontic family!
Caitlin J.
Our family loves Mill Creek! The staff is so kind and gentle. Dr Markus gets to know his patients and truly cares. We’ve had 3 children get braces and retainers and we love the outcomes!
Response from the owner:Thank you so much for the wonderful review! We truly appreciate your family’s trust in Mill Creek Orthodontics. It means so much to hear that our team’s kindness and gentle care have made a positive impact, and that Dr. Markus’s personal approach shows through. We’re honored to have cared for all three of your children and are thrilled that you love their results. Thank you for being part of the Mill Creek family!
Niki H.
We Love this orthodontic office ! They have a small office and the Staff are all excellent with my children . When I’ve had a concern they will answer me right me away. Dr.Marcus and his Staff has always been welcoming to us . We have been using this office a couple of years .
Response from the owner:Thank you for your kind words about Mill Creek Ortho and the staff who have been caring for your daughter. We appreciate your trust in us and look forward to seeing you at your daughters next visit!
Asaysha F.
Lily was great !! Made sure I was comfortable ❤️
Response from the owner:Hi Asaysha,
Thank you so much for your kind words! We’re thrilled to hear that Lillie made sure you felt comfortable. We’ll be sure to share your feedback with her! - Dr. Markus and the MCO team
Alexandra D.
Lillie was an amazing assistant and made my appointment so enjoyable. She’s easy going, fun and thorough. Would highly recommend her services!
Response from the owner:Hi Alexandra,
Thank you so much for your wonderful review! We’re thrilled to hear that Lillie made your appointment enjoyable and provided such thorough care. We’ll be sure to share your kind words with her, and she truly appreciates patients like you! - Dr. Markus and the MCO Team
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  • CHARLOTTESVILLE 32 Mill Creek Drive, Suite 107
    Charlottesville, VA 22902
  • (434) 977-9473
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